PRIVACY POLICY
In accordance with the Information Technology Act, 2000 and its rules and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000, this document is an electronic record. A computer system generates this electronic record, which does not require any physical or digital signatures.
THIS PRIVACY POLICY MUST BE READ CAREFULLY. ACCESSING OR USING THIS WEBSITE CONSTITUTES YOUR ACKNOWLEDGMENT AND AGREEMENT TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY, OUR WEBSITE TERMS OF USE, AND ALL OTHER TERMS AND CONDITIONS ON THE WEBSITE. DO NOT ACCESS OR USE THE WEBSITE IF YOU DO NOT AGREE TO THESE TERMS OR ANY OTHER TERMS ON THE WEBSITE.
A company incorporated under the Companies Act, 2013 (hereinafter referred to as “Arts & Crafts”, “we,” or “us”) uses this privacy policy ("Privacy Policy") to determine how the Company uses Information obtained through the use of its Website (“Website URL”) by users (“User” or “you”).
INFORMED CONSENT
The use of the Website and/or the provision of your personal Information implies that you consent to the collection and use of the Information you provide on the Website in accordance with this Privacy Policy, which includes, but is not limited to, your consent to your Information being shared with third parties.
All personal data will be retained until Arts & Crafts or applicable law requires, whichever is later. We will retain non-personal Information for an indefinite period of time.
USING AND COLLECTING INFORMATION
The following Information is collected directly from Website Users- Name, Email ID, Shipping and Billing Address, Phone Number. This data is used for purposes such as identifying users, delivering goods and services, identifying "lookalike" customers, and preventing fraud.
Information about commercial transactions - We do not collect payment card numbers and pins. The checkout process takes place through a third-party portal of our payment gateway. We are provided with details regarding the payment method and the bank. This Information may be used for targeted discounts, promotions, and traffic analysis.
Data related to the Internet and networks - Our Website automatically collects this data when you visit it. Using this data, we analyze traffic sources and aggregate data based on location. We also target our marketing efforts as well as providing goods or services.
Communication data - All call records and Whatsapp communications with Users are stored. We use this Information to ensure quality, train our staff, and prevent fraud.
Social Media reviews - We may reshare customer reviews on facebook, instagram and other social media. We use this data to measure User engagement and for security and fraud prevention. We obtain this data directly when Users share our content, post with our products or tag us.
Other sources - Our Company may use data from other sources to identify customers, deliver goods, personalize advertisements, identify new customers, and prevent fraud.
Information update - We may ask you to update your contact & other Information with us on the Website or through any other approved channels. This is to help update you on any changes in the services and their enhancements. We will not be liable for any failure or default to notify you of any service, any change in service or its enhancement if you fail to update such Information in a timely manner.
THIRD-PARTY SERVICES
Our third-party providers will generally only collect, use and disclose your information to the extent necessary to perform our requested services. We must provide your purchase-related information to third-party service providers, such as payment gateways and other processors of payment transactions, who have their privacy policies. We recommend reading their privacy policies to understand how these providers will handle your personal information.
We recommend considering that certain providers may be based in a different jurisdiction than you or us or may have facilities in a different jurisdiction. As a result, if you choose to proceed with a transaction that involves the services of a third-party service provider, you may be subject to the laws of the jurisdiction(s) where that service provider is located.
We cannot be held responsible for the privacy or terms of service of third-party websites and applications once you leave our Website or are directed to them.
ACCESS TO DATA
We collect your personal data to enable us, among other things, to provide the Website to the Users. Our security measures prevent users' personal data from being accessed, used, altered, disclosed or destroyed by unauthorized persons.
SECURITY
Data Sharing: There is no data exchange between Arts & Crafts and third parties for money. Personal data may be transferred to third parties to obtain their services (for example, Facebook and Google Ads). The data we collect from Users is always carefully guarded by us, and we intend to comply with all regional laws.
Customer Notifications - Arts & Crafts allows Users to opt out of email marketing and other marketing channels. If you do not wish to receive communications from us, please email (mention email id).
Using cookies - Arts & Crafts uses cookies to enhance user experience and speed up website load times. Users should check their web browser settings if they do not want cookies shared with third parties. Google and Facebook track users in some cases. The privacy policies of Google and Facebook can be consulted for more information.
External Links - Even though Arts & Crafts only includes verified links on the Website, Arts & Crafts does not guarantee the quality of the links. Whenever clicking on external links, users should exercise caution. Arts & Crafts cannot be held responsible for any damage caused.
REVIEW AND UPDATES
Our Privacy Policy is reviewed and updated regularly, and we encourage you to do the same. The Information we hold about you should also be accurate and up-to-date. If your information changes during the course of your relationship with us, please let us know as soon as possible. It is your responsibility to provide accurate Information when using the Website, and we are not responsible for any inaccurate information you provide.
We may update or amend this Privacy Policy at any time, without prior notice. If there are significant changes in how the Company treats the User's Information, the Company will display a notice on the Website.
OPT OUT RIGHTS
If you do not wish your data to be used for the purposes mentioned herein or you wish to withdraw consent for the use of your data, don't hesitate to contact us at (mention email id). In such events, we may not be in a position to provide you with any benefits or services. Also, if you choose not to share your name and/or mobile number, your registration from the Website may be terminated.
ACCURACY, VERIFICATION, AND SUPPLEMENTATION OF DATA
Users want accurate, up-to-date and complete Information about their accounts, which is in the interest of Arts & Crafts. Our employees are required to adhere to strict procedures in order to achieve this goal.
While some procedures are required by central, state or RBI regulations, we have implemented additional procedures to maintain accurate, correct and complete financial Information, including processes to update Information and remove outdated Information. Please let us know if you believe we have incorrect Information about you or your accounts. Any erroneous information will be corrected as soon as possible.
FORCE MAJEURE
No matter what this Policy or terms of use say or any other terms and conditions stated on the Website or elsewhere say, Arts & Crafts shall not be held responsible for any loss, damage or misuse of your personal data if such loss, damage or misuse can be attributed to a Force Majeure Event (as defined below).
'Force Majeure Event' means any event that is outside the reasonable control of Arts & Crafts and includes, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer, computer system or computer network, computer crashes, a breach of security or encryption (unpredictably beyond Arts & Crafts's control), the failure of electricity or power or the absence of adequate power.
In spite of the efforts Arts & Crafts will make to prevent unauthorized access to any personal data that we hold about Users, Users acknowledge that the internet and computer networks are not fully secure, and that Arts & Crafts cannot provide any absolute assurances regarding the protection of personal data of Users.
GRIEVANCE OFFICER
We encourage you to inform us of any complaints or grievances you may have with respect to our Website or this Privacy Policy to the Grievance Officer listed below in writing.
Name:
Contact Details:
GOVERNING LAW AND JURISDICTION
The Privacy Policy is governed by and operated in compliance with the laws of India. The courts shall govern this Privacy Policy in India, India if either party seeks legal recourse.